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Verification for refugees

We know that it can be difficult for people with refugee status to open a bank account in their new country. Here's a list of the documents we can accept to verify your identity if you're a refugee. This is either for the country you've settled in, or your place of origin.

US

  • Passport

  • State identification card/driver's licence

  • Permanent resident card, also called a green card

We can't accept green cards or work permits if your address is in Nevada, Hawaii, Mariana Islands, or the Virgin Islands.

Canada

  • Passport

  • Canadian refugee travel document

  • Permanent resident card

Europe

  • Alien's passport (Stateless Person, NY Convention of 28th September 1954)

  • Travel document (Refugees, Geneva Convention 28th July 1951)

  • Any ID document from an EEA member country — like a passport or ID card — that clearly confirms refugee status

We can't accept-paper based documents like those issued by Spain and Italy.

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