We've paused our fee refund program in the UK for the foreseeable future, as of August 2025.
We're making this change to improve how we manage our costs. You can find details below on how the program worked when it was active.
How did we calculate fee refunds?
We calculated refunds based on the total fees a customer paid using Wise in the previous month. The percentage of the fees refunded could vary.
The refund was paid into the GBP in the customer's Wise account.
Who was eligible for a fee refund?
During the program, fee refunds were available for:
Sending, spending, and converting money
Opening business accounts
ATM withdrawal fees
Receiving USD wire payments
What wasn't included?
Customers didn't receive a refund for:
Investment fees, such as for Interest and Stocks.
Account charge fees, for example for holding limits in Singapore.
Feature fees, such as ordering or replacing a Wise card.
Any taxes paid.
A refund also wasn't issued if the total amount was less than 0.10 GBP.