How do I change my address to, in, or from Japan?

If you’re moving to, from, or within Japan, you’ll need to update the address on your Wise account. Here’s how to do it.

The process is different depending on your situation. Choose the section below that applies to you.

I'm moving from another country to Japan

This is a two-step process: first you update your address, and then you’ll need to verify it.

Step 1: Update your address and occupation

1. Click on your name/profile icon in the top right corner

2. Go to Personal details

3. Select Personal information

4. Scroll down and enter your new address

5. Select Save

If you can’t edit your address because the fields are greyed out, get in touch with us.

You’ll also need to add your occupation. You can choose from this list:

• Company executive

• Company employee

• Government worker

• Self employed

• Stay at home partner

• Not employed

• Retired

• Student

Step 2: Verify your new address

Because of Japanese regulations, we need to verify your new address. After you’ve updated it, you’ll be asked to complete an online identity verification.

Learn more abut getting verified in Japan

I'm moving to a new address within Japan

If you're moving to a new address within Japan, you'll need to provide a document to verify it.

1. Get your document ready

Please have one of the following documents ready:

• A Japanese ID showing your new address

• A government-issued document (less than 6 months old) showing your full name, date of birth, and new address

Accepted documents include:

• Juminhyo (Residence record)

• Certificate of entry in the residency card

• Seal registration certificate

Make sure your My Number and ‘domicile of origin’ are covered if listed on the document.

2. Send it to us

Once you have your document, contact us to send over a picture of it. We'll also need you to confirm:

• Your new Japanese address, including the postal code

• Your occupation

Our team will then update and verify your address for you.

I'm moving from Japan to another country

If you're moving out of Japan, you’ll need a valid proof of address from your new country.

See what prof of address documents we accept

Once you have your document, please contact us to send over a picture of it. We'll also need you to provide your new address, including the postal code.