How does Wise verify my business address?

As a financial institution, Wise needs to verify where your business operates to comply with regulations and keep everyone's money safe.

What addresses do we need?

For all businesses, we collect two addresses:

  1. Registered address - Where your business is officially incorporated and the one listed on your official business registration document (for example, on your Companies House registration)

  2. Trading address - Where you actually run your business day-to-day (your office, home, shop, etc.)

These may be the same address, but it’s perfectly acceptable for these to be different. 

Your trading address can’t be:

  • A PO Box

  • Mail forwarding or receiving service

  • Virtual office

  • Solicitor's or attorney office

  • Business registration agency

What documents do we accept?

For your trading address:

We accept documents in the name of your business as described in the section below

  • Utility bills: gas, electric, broadband / internet, or landline phone (no mobile phone bills)

  • Lease, rental, or commercial agreement

  • Bank/credit card statements

  • Business licences or registration documents

  • Tax documents (tax filing, tax returns, correspondence from the relevant tax authority e.g. HMRC or IRS)

  • Business insurance policies (commercial, umbrella, business owner’s liability, professional)

If you work from home

You can use personal documents in your name if you're a sole trader, sole proprietor, significant owner of the company (25%+ share), or are an ID-verified director of the company :

  • Utility bills

  • Council tax bills

  • Bank statements

  • Tenancy agreements

  • ID with your address 

  • HMRC notifications

Quality threshold for uploaded documents

  • Utility bills and bank statements must be less than 3 months old

  • ID document should not be expired

  • Other documents must be less than 12 months old

  • There shouldn’t be SSN numbers on the document

  • Format: PDF, JPEG, or PNG only

Your document must show your business or business owner’s name, full trading address, date, and the document issuer's details.

InfoDetails
Full registered Business Name or Personal Name*This must match the name on your Wise account.
Full business Trading addressThis must match (one of) the trading address(es) on your Wise account.
Date of issueBank statements or utility bills must not be older than 3 months. ID should not be expired. Other documents must be less than 12 months old.
A logo, or clear name of the senderLike your bank, your local authority, your utilities provider, etc.
The nature of the documentLike the type of bill, subject of the letter, etc.

* Personal name is only applicable if you're a sole trader, sole proprietor, significant owner of the company (25%+ share), or are a ID-verified director of the company

How to update your address:

On web or app:

  1. Select your business name in the top right corner of your account

  2. Select Business details

  3. Under Trading addresses, select Edit

  4. Enter your physical trading address

  5. Select Save and you're good to go!

Click here to go to your business details

Common rejection reasons:

  • The document is too old.

  • The document has an SSN on it.

  • Some of the information isn't visible on the document.

  • The details on your document don't match with the details on your Wise account.

  • The document isn't uploaded in full. If there’s information on both sides, upload both sides.

  • The document type isn't on the list of acceptable documents.

  • The document isn't in a PDF, JPEG, or PNG format.

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